ITIL - ISO 20000
The implementation of ISO 20000 will allow you to manage from the best way your IT services, trough the definition and establishment of processes defined in the standard. This standard incorporates the best practices outlined in ITIL.
ISO 20000. Implementation and certification of System Management of Service IT (SMSIT)
Analysis, evaluation, design and implementation of all requirements and controls required by the ISO 2000 to obtain certification for ISO Management Technology Services and obtain a quality model and continuous improvement.
The implementation of ISO 20000 includes:
- Initial audit of compliance respect to the norm
- Analysis of applicable processes
- Study of necessary resources/needs
- Implementation or process reengineering
- Internal audit
- Monitoring the certificacition
Modeling, development and implementation of a management model process services ICT (Information and Communication Technology), oriented to compatible processes consistent with best practices set out in ITIL framework.